Zaatar W Zeit (Food Delivery)
Food ordering apps have become increasingly popular in recent years because they provide a convenient and efficient way for its customers to order food from their comfort. Client has restaurant food chains at multiple locations including Egypt, Canada, Kuwait, Qatar, Lebanon and more along with some tie-ups with the club having same interest.
Client’s requirement was to build a food ordering and delivery platform where there customers can order food instantly from their restaurants with the convenience of their mobile or computer and get their order cooking as soon as you request along with the options to deliver, pickup or takeaway.
Team lead from Techbit assigned analysts to design the roadmap to accomplish the project more effectively and their research also includes the “satisfaction of consumers by using online food services” which would deal with consumer behaviour & helps to analyse their perceptions & will also help us to understand consumer equilibrium. Through these platforms, sharing one’s experience with has become so easy, in the form of reviews, be it regarding a product brought or any kind of service availed.
Technologies
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Project Objective
After thorough analysis, team came-up with the proposal and scope of work to build a food ordering app that will be designed to simplify the process of ordering food from restaurant by allowing customers to browse menus, place orders, and pay for their meals all through a single platform. The objective of a food ordering app is to provide a convenient and efficient way for customers to order food from any of the client’s restaurants without having to physically visit the location or wait on hold to place their order or else they can pick the order or takeaway.
Application built offered a user-friendly interface and a variety of payment options to customer’s ease and with that app had help client increase their sales and reach a wider audience, while also providing customers with a more convenient way to order food on-the-go. Overall, the primary objective of a food ordering app was to improve the customer experience by streamlining the ordering process and making it as easy and enjoyable as possible.
Approach
Team Techbit designed a systematic approach to achieve the goal to develop the app for best results as developing a food ordering mobile app requires careful planning and execution to ensure that the app meets the needs of both the customers and the restaurant owner/Client. Below are the steps team identified that can be taken to develop a successful food ordering mobile app:
Define the scope and features of the app
Defining the scope and features. Including identifying the target audience, deciding on the app’s functionality (such as menu browsing, ordering, payment, and delivery tracking), and determining the app’s overall design and user experience.
Choose the right technology stack
Team chose React Native as a technology stack for the app based on the features, performance requirements, and scalability needs. Team did choosed the programming language, framework, database, and other tools based on app’s need.
Prototype
Before developing the full app, team built a prototype to test the app’s functionality and user experience. That allowed team to check with client if any necessary changes required to be made before investing time and resources into the full app development.
Development
Once the prototype was tested and approved, the full app was put on developed. From designing the user interface, developing the app’s functionality, integrating payment and delivery systems, and testing the app thoroughly to ensure that it meets the requirements and functions properly.
Maintenance
Team started with maintenance once app was launched after multiple manual and automation testings, app was checked for its performance and user feedback to identify any issues or opportunities for improvement. Which included collecting data on user behaviour, responding to user feedback, and making updates and improvements to the app as needed.
Major Features Covered were
Challenges
Developing a ‘Zaatar W Zeit’ was little complex and challenging process as primary technical challenges was to ensure that the app will be compatible with various mobile platforms, devices, and screen sizes. It was also essential to make sure that the app could handle high volumes of traffic and store user data securely. Another significant challenge was creating an intuitive and user-friendly interface which would makes app easy for users to navigate through menus, select items, and complete their orders. Integrating with third-party systems such as payment gateways, delivery service providers, and restaurant POS systems was complicated and time-consuming.
Whereas managing menus, keeping them updated, and ensuring that prices and promotions are accurate was also challenging, especially when dealing with multiple restaurant and on different locations. Finally, collecting and analysing user data to understand user behaviour, but it was necessary to improve the app’s features continually. Techbit team was highly skilled, creative, and flexible to overcome the obstacles and deliver an app to meet the needs of users while providing value to stakeholders.
Benefits
Team Techbit delivered best performing food deliver mobile app as ‘Zaatar W Zeit’ with One major benefit of increased efficiency, as customers were easily able to place their orders and pay through the app, reducing wait times and the need for staff to take orders manually. This was lead to increased customer satisfaction and loyalty, as well as higher sales and revenue for businesses which our team noticed.
Apps were also provided client with valuable data and insights, such as customer preferences, order history, and feedback, which are being used to improve products and services. That data is also been used for targeted marketing campaigns, personalized promotions, and loyalty programs, further increasing customer engagement and retention.
Another benefit client got from ‘Zaatar W Zeit’ was the ability to streamline operations and reduce costs. App did offered client the opportunity to market their products and services directly to their target audience based on the data after analysis. Push notifications and in-app promotions were used to offer customers discounts, loyalty rewards, and other incentives to keep them engaged and coming back for more which increased the Sales and revenue eventually
